Support Services

In cases of emergency you can always dial 999 in an emergency, or make your way to any Accident & Emergency (A&E) department at your local hospital. This page outlines support services available for all members of the community as well as specific services for staff and students.

Support Services for Everyone 

 

King’s Health Services

King’s College London NHS Health Centre is based at Bush House and was established in 2001 to provide health care for students and staff of King’s College London.As well as regular GP and Nurse consultations they also offer a wide range of services including a sexual health GUM clinic, contraception and they can also refer patients to internal and external counselling services.

King’s Health Services has received training from The Heavens to give members of staff a better understanding to be able to support survivors.

Confidentiality? Strictly confidential within the limits agreed with your clinician.

Kings College London NHS Health Centre,
3rd Floor South East Wing, Bush House
300 Strand, London, WC2B 4PJ
Tel: 0207 848 2613
Email: kingscollegehc@nhs.net

 

Chaplaincy    

The Chaplaincy team is a resource for the whole community. There are Chaplains at each of the campuses who are available to see any member of staff or student in confidence. You do not have to have a spiritual crisis or be a Christian to see a Chaplain: they are practiced listeners and have a wealth of experience in supporting people through relationship, work and study difficulties, spiritual and vocational issues and can signpost to other services.

Confidentiality? As private as possible, within policy and process

chaplaincy@kcl.ac.uk

 

The Havens

Provided by King’s College Hospital NHS Foundation Trust, The Havens is network of three specialist sexual assault referral centres (SARCs) covers the whole of London who can help you if you’ve been raped or sexually assaulted in the past 12 months

All centres have showers, and can provide toiletries and refreshments. The Havens will give you new clothes if you need to give up your own as evidence.

The Havens is available 24 hours a day, seven days a week, for an initial assessment.

Where the matter is urgent, such as for a forensic medical examination (FME), they aim to see you within 90 minutes. The Havens also offer follow-up care, including counselling, tests and treatments.

Their medical and emotional support services are confidential. That means they won’t tell anyone you’ve contacted them or come to see them unless you want them to. And you can use any of their services without involving the police.

020 3299 6900

Camberwell Haven, South
London SE5 9RS

Paddington Haven, West
London W2 1NY

Whitechapel Haven, East
London E1 5DG

 

True Vision   

True Vision provides information about hate crime or incidents and how to report it and where to seek help.

Confidentiality? They will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

enquiries@report-it.org.uk

 

Rape Crisis   

Rape Crisis South London run the Rape Crisis National Helpline for female survivors of sexual violence. The Helpline is accessible 365 days a year to women aged 14 + who have survived any form of sexual violence, no matter how long ago. They offer specialised, confidential support, information and referral details completely free of charge. Rape Crisis is also available to provide an immediate source of support to friends and family of survivors, as well as other professionals, to help them understand how best to support female survivors of sexual violence. The helpline provides information about relevant agencies including: health care; Independent Sexual Violence Advisers; therapists; Sexual Assault Referral Centres; Rape Crisis Centres in their area.

Rape Crisis South London provide face-to-face counselling for women aged 13 and above, who have been raped or sexually abused at any time in their lives and who live and/or work in any of the South London boroughs. They offer ISVA (Independent Sexual Violence Advisers) support to women and girls aged 13 and upwards who have survived rape and childhood sexual abuse in South London and who are thinking about reporting to the police or who are currently going through the criminal justice system.

Confidentiality? The Rape Crisis does offer confidentiality as the freephone number ensures your number will not appear on your bill.

0808 802 9999

 

Victim Support

Victim Support is an independent charity, so you can talk to us whether or not you reported the crime to the police, and our support is free and confidential. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us.

Victim Support has specially trained staff and volunteers who are based locally across England and Wales and give people the emotional and practical help they need to recover from the impact of crime.

Confidentiality? As private as possible, within policy and process.

Free Support line: 08 08 16 89 111

 

Revenge Porn Helpline

The Revenge Porn Helpline is the UK’s only dedicated service supporting adults. Call for free, one-on-one confidential advice and support via email and phone.
You start a conversation with them without sharing any personal information (at least to start with), through their anonymous tool Whisper.

Phone: 0345 600 045

 

The Samaritans Helpline         

Our trained volunteers are able to listen to you any time day or night. We can help you talk through whatever is troubling you, find the answers that are right for you, and offer support. You don’t have to give your real name or any personal information if you don’t want to.

Callers who are deaf or who have hearing or speech impairments can contact us for support by email by using jo@samaritans.org or by using the Next Generation Text (NGT) service. If you would like to see someone face to face, they also offer a drop-in service from 09.00 until 21.00 at their office

Confidentiality? As confidential as possible, within policy and process.

FreeCall 116 123 (UK)
National telephone: 020 7734 2800 (Branch)
jo@samaritans.org
samaritans.org/centrallondon

 

Support Services for Staff 

 

Employee Assistance Program 

The Employee Assistance Programme (EAP) provides independent expert advice on both home and work concerns for staff at Kings. Experts can provide practical information, fact sheets and packs, referrals to services in the local area and services such as short- term telephone counselling.

Confidentiality? Strictly confidential within the limits agreed with your counsellor.

 

Big White Wall

Staff at King’s College London can now access free online support with Big White Wall. Whether you’re suffering from work-related stress, are struggling to sleep or simply need someone to talk to, Big White Wall can help you get support, take control and feel better.

Trained counsellors are online 24/7 to keep all members safe and provide extra support. Big White Wall can help you with adopting useful coping strategies and behaviours to improve your experience at work.

To join us, simply go to www.bigwhitewall.com and sign up under ‘Organisation’ with your staff e-mail address.

Confidentiality? Big White Wall is completely anonymous, so no one needs to know you are using the service unless you tell them.

Support Services for Students 

 

KCLSU Advice

The KCLSU Advice service can talk students through the complaints procedure, answer any questions  and talk about the merits of their complaint and appropriate evidence to support this. They can assist in ensuring that students complete the Student Complaint Form clearly and accurately and advise on the key points to include on their statement, and provide feedback before it is submitted and can help students make sense of the College’s response to a complaint, and assist to move to the next stage of the procedure if students are dissatisfied with their decision.

Confidentiality? As private as possible, within policy and process.

To get in touch, fill out the KCLSU Advice Form. You will always receive a response within 2/3 working days.

Student Services

The Student Services team are based in four libraries across all campuses and accessible on campus, online and by phone, their purpose is to make your time at King’s as unburdened and enriching as possible. Student Services is first point of entry to all the support services provided at King’s including Student Advice, Disability Advice Service, Counselling, Wellbeing, Careers. If a student isn’t sure who they need to see, feels uncomfortable contacting Counselling directly, or needs advice in relation to housing or money, the College can still support them.

student@kcl.ac.uk
020 7848 1234

Maughan Library

FWB Library

NHH Library

WEC Library

 

Counselling 

Counselling sessions provide a regular time and space in which to share, explore and understand the nature of the problem, along with associated feelings, thoughts and behaviour. A counsellor is can help you identify and understand more clearly what is bothering you.

Counsellors see students individually for 50 minutes. Regular attendance is essential, but the number of sessions will vary according to individual needs.

Confidentiality? Strictly confidential within the limits agreed with your counsellor.

Student Services enquiries
-1 Macadam Building
020 7848 7017
counselling@kcl.ac.uk
www.kcl.ac.uk/campuslife/services/counselling/index.aspx